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Hi there,

As promised, we’ve enclosed details for the new Nursing Operations Lead role! Please read all of the information and requirements. After doing so, if you feel you are a strong candidate you may use the fast application form linked below.

And as you scroll down, click on our sponsor’s message. Every click contributes $1 to our efforts. It may be hard to believe, but we are still in start-up mode and giving away services to families in need, so every dollar definitely counts ❤️ (note: clicking on an ad doesn’t obligate you to anything)

This is a sponsor ad 👇️ Click just once to put $1 in our pocket 🙏

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Nursing Operations Lead

About ShadowNurse

At ShadowNurse, our mission is to place a nurse by every family’s side—virtually. We empower nurses with modern tools and purposeful technology to guide patients and caregivers through the complex healthcare system. By embedding clinical expertise into the daily rhythms of life, we ease the emotional, mental, and logistical burdens of caregiving—so families can spend less time coordinating care and more time being together.

Position Summary

Reporting to the Chief Operating Officer, the Nursing Operations Lead oversees the daily work of our nursing team and ensures they are prepared, supported, and effective in their roles. This position includes responsibilities across hiring, training, scheduling, quality assurance, case management support, and reporting. It also includes evaluating the incorporation of insurance-based reimbursement and designing nurse protocols that support both positive patient outcomes and company goals. Success in this role will be measured by nurse engagement, efficient operations, compliance, and improved health outcomes for the families we serve.

Qualifications

The qualifications for this role are fairly strict. Please consider your eligibility carefully and only use the application link if you are truly qualified. If you do not meet the qualifications for this specific role as outlined below, we encourage you to remain active in our nursing community so that you can stay up to date on all all new job openings and other company announcements as they emerge. As we grow over time, we aim to have a role for everyone—and every patient referral helps us grow. Scroll down to learn how you can refer patients today. Thank you!

Required Qualifications

• Active, unrestricted Registered Nurse (RN) or Nurse Practitioner (NP) license.

• At least 5 years of clinical experience, including 2+ years in care coordination or virtual health.

• Advanced degree (Master’s preferred) in Nursing, Healthcare Administration, Business, Public Health, or a related field

  • – or – Bachelor’s degree with 3+ years of experience leading clinical operations or managing remote teams

  • – or – Equivalent combination of education and leadership experience in healthcare delivery, care navigation, or telehealth.

• Demonstrated clinical judgment, documentation accuracy, and team management experience.

• Proficient with digital health tools and virtual communication platforms.

• Experience creating training content or managing learning systems.

• Strong communication skills and the ability to work independently in a fast-paced, remote environment.

Preferred Qualifications

• Deep experience in senior care or chronic condition support.

• Practical understanding of Medicare, including enrollment, benefits, billing, and coverage types.

• Familiarity with relevant billing codes for care coordination services.

Key Responsibilities

Recruitment & Workforce Growth

• Lead recruitment for nursing roles, including sourcing, interviewing, and onboarding.

• Partner with leadership to plan staffing needs and build a strong pipeline of candidates.

Onboarding & Training

• Design and manage a structured onboarding program for new nurses.

• Create and maintain training content, including virtual sessions and job aids.

Clinical Operations Management

• Oversee scheduling and daily assignments for the nurse team.

• Manage clinical case escalations and coordinate with senior staff when needed.

• Track key service targets such as timely responses, accurate documentation, and follow-through on care plans.

Quality, Compliance & Risk

• Monitor and address service issues or clinical incidents.

• Work with internal teams to ensure privacy protections and regulatory compliance.

Performance Reporting

• Prepare weekly reports on staffing levels, patient satisfaction, service outcomes, and other performance indicators.

• Share insights with senior leadership and make recommendations.

Technology & Process Improvement

• Collect nurse feedback and identify opportunities for platform or workflow improvements.

• Help test and implement updates to internal tools and systems.

Stakeholder Liaison

• Serve as the primary contact between the nurse team and departments such as product, leadership, and partnerships.

• Coordinate with external partners to ensure nursing services meet expectations and commitments.

Medicare and Insurance Optimization

• Assess how nursing services align with Medicare and insurance reimbursement programs.

• Create documentation guidelines and care protocols that meet program requirements and enhance patient support.

• Educate staff on proper recordkeeping and time tracking to ensure compliance and audit readiness.

[Application link below]

Your Referrals = More Jobs = 😊 

The New Medicare + ShadowNurse Program: With this new program, ShadowNurse helps seniors and their families manage complex care with expert, nurse-led support. Many seniors are eligible for fully covered services, but they’re unaware of this benefit. That’s where you come in. Your referral can make all the difference.

Timely Action: We want the seniors you love to get the help they need, so we’re giving priority to each of your referrals. Spots are limited, so please take a moment to add the seniors you care about by using the button below. And to be clear—there’s no out-of-pocket cost to get started ✔️

Once a senior is added to the list, we will:

• Confirm their eligibility (at no cost)

• Explain coverage options (many are fully or partially covered by Medicare)

• Connect them with a dedicated ShadowNurse for ongoing support

Self-Referrals: You can also directly share this self-signup link with any seniors in your network: 📣 https://www.shadownurse.com/senior-priority-list

Lastly, if you have ideas or contacts that could help us reach more seniors—such as those in faith communities, senior centers, or social clubs—we’d appreciate hearing from you. Just reply to [email protected]

When you make referrals, everybody benefits ❤️ 

Nursing Operations Lead Fast Application